Financial Assistance - -

Financial Assistance

Crozer-Keystone Health System's mission is to improve the health status of those we serve and we are fully committed to serving the healthcare needs of people in the community. It is the policy of Crozer-Keystone Health System that our hospitals and physicians who are part of the Crozer-Keystone Health Network provide all necessary care to patients without regard to their ability to pay.

Financial Services

To help members of the community to obtain the care they need regardless of their ability to pay, we offer the following services:

Financial Counselors

If you do not have medical insurance or have limited coverage, Our financial counselors are available to help. They'll help you to learn about the basics of health coverage, identify and compare their coverage options and to help them select health coverage that best fits their budget and specific needs via the Health Insurance Market Exchange.

CarePricer Medical Expense Estimator

CarePricer estimates how much patients can expect to pay out-of-pocket for hospital services based on their insurance coverage and other factors. With CarePricer, patients can be provided with more accurate information that they can then use to plan their care and even decide on a hospital that best meets their needs.

CarePayment Payment Assistance

Crozer-Keystone has partnered with CarePayment, a national healthcare finance company, to offer patients a new, affordable payment option to help them manage their medical expenses.

How Do You Qualify For Financial Assistance?

Eligibility for financial assistance is based upon the U.S. Government’s Federal Poverty Guidelines. These guidelines are updated every year.

You may qualify for financial assistance depending on your household income and then number of members in your family.

Please note that if you receive partial assistance, you are still responsible for paying your portion of the bill. We are committed to working with patients to develop payment terms that are appropriate and are based on your income and ability to pay. If we establish a payment plan for you, Crozer-Keystone will not charge interest on the account balance.

If you do not qualify for any financial assistance under these guidelines, you may be eligible for a self-pay discount.

Contact Us

Financial Assistance Hotline: (610) 447-2336

Our goal is to make receiving assistance for patients as easy as possible.

Contacting Prior to Services Being Rendered

You can contact a financial counselor prior to services being rendered to discuss which Financial Assistance program best fits your circumstances. Simply contact the counselor at one of the servicing facilities below.

Crozer-Chester Medical Center

Delaware County Memorial Hospital

Springfield Hospital

Taylor Hospital

Contacting After to Services Have Rendered

If you have already had services and have received a Crozer-Keystone bill and feel that you cannot afford to pay it, please call (610) 447-2336 for assistance.

My CKHS Account

View and pay your CKHS bills online - comfortably, easily and securely.

Pay My Bill


If you have a question regarding a hospital bill, please call 1-877-884-1564 or e-mail us at [email protected].

Patient Portals

Crozer-Keystone patient portals make it easy for patients to securely access their inpatient and outpatient results and also view and pay bills online.

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